Successful candidates will provide customer service by responding to problems or complaints that are of a technical nature in relation to company products and services. You will Interface with our customers via telephone and e-mail and will also be involved in supporting sales staff, trainers and consultants..
Your main duties will vary between technical support and special projects as they arise: · Provide technical support to customers users, distributors and affiliates. · Troubleshoot installation and application issues. · Coach users through technical issues. · Recreate, verify bugs, document problem, pass to QA and follow up with user. · Be single point of contact for customers · interface with company engineering team to provide technical information to company customers · Participate in a 24x7 support roster for Key Accounts · Assist in testing of new versions and upgrades of software and products and providing technical support to potential customers. · Assist in professional services deployments. · Complete other projects as assigned by department manager.
Experience & Qualifications · Educated to a degree level in Computer Science (or equivalent), with a demonstrated strong computer background and technical ability. · Knowledge of mobile technologies, J2EE, WebLogic, Oracle and MySQL technologies offers a distinct advantage. · Knowledge of UNIX (Sun, Linux, HP or Solaris) and Windows · Knowledge of programming techniques especially Java. · Oracle DBA experience.
Personal Attributes & Competencies · Strong interpersonal skills. · Ability to work without supervision using own initiative · Excellent organisational skills. · Ability to work under pressure and to deadlines. · Must be able to demonstrate excellent troubleshooting skills from within a technical environment · Willingness to travel, as this may be required on occasion to provide assistance on customer sites · Ability to work as part of a distributed team. · Availability to participate with the team in providing 24 x 7 roster based emergency support service.
Wicklow Recruitment Ltd. 58 Main Street, Wicklow Town, Co. Wicklow.
Wicklow Recruitment Ltd.